Frequently Asked Questions
Everything you need to know about our silk and satin essentials.
What is the benefit of satin-lining your headwear?
Our signature satin lining helps eliminate friction, reduces breakage, and locks in moisture to keep your hair healthy and frizz-free throughout the day and night.
How do I care for my Grace Eleyae products?
To maintain the quality of your silk and satin items, we recommend machine washing on a cold, gentle cycle and hanging them to air dry. Avoid using bleach or high heat.
How long will it take for my order to ship?
Standard orders are typically processed within 1-3 business days. Domestic shipping usually takes 3-7 business days depending on your location.
What is your return and exchange policy?
We want you to love your purchase. If you are not satisfied, we offer returns and exchanges on unworn items in their original packaging within 30 days of delivery.
Do you offer international shipping?
Yes, we ship our hair protection essentials worldwide. Shipping rates and delivery times vary by country and are calculated at checkout.
Can I wear my Slap (Satin-Lined Cap) to sleep?
Absolutely. The Slap is designed with a hidden elastic band to stay secure all night, protecting your hair from the moisture-absorbing materials of standard pillowcases.